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Shipping and Returns

30 Day Refund. 

60 Day Exchange. 

1 Year Warranty.

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SHIPPING AND HANDLING

 

Our order processing time is 1-2 business days for all in-stock merchandise. For orders with customization, please allow an additional 7-10 business days for rings to be engraved. Please note that all timelines exclude Saturdays, Sundays and certain Holidays. During this processing time, your online order is transmitted to our warehouse for fulfillment, engraved (if applicable), safely packed, and processed for shipment as quickly as possible. Our orders are processed through the warehouse quickly, so if changes need to be made to your order after purchase, please contact us as soon as possible. 

 

Standard shipping times are as follows:  

 

 

    •      • USPS First Class (5-8 Business Days)

 

    •      • USPS Priority Shipping (2-3 Business Days)

 

    •      • UPS Ground (1-5 Business Days) 

 

    •      • UPS Second Day Air (2 Business Days) 

 

    •      • UPS Next Day Air (1 Business Day) 

 

 

RETURNS AND EXCHANGES

 

Returns can be requested up to 30 days from the date your order was marked as “delivered”, while exchanges can be requested up to 60 days from this date. If 30 or 60 days have passed since your order's delivery date, we cannot offer a return or exchange.

 

For all returns and exchanges, please click here and follow the steps described. Please note that you will need access to a printer for your return shipping label.

 

For silicone rings, please include all original packaging (including the neoprene bag) when remitting your ring for a return or exchange. Exchanges can be made for ring size only. For a change in a ring's color or style, please request store credit to place a new order for your ring.

 

Please note that we are not able to provide an exchange or refund for silicone rings that were customized. Please contact us if you have any questions.

 

For all QALO apparel, the product cannot show any signs of wear and tear. Each product is inspected upon return, and if the product  shows signs of wear, we cannot offer an exchange or refund. All decisions made by QALO regarding returned apparel products are final.

 

We are not able to refund, exchange, or offer store credit for MIZU Custom Engraved Insulated Bottles. All sales are final.

 

For International/APO/FPO returns and exchanges, please contact us for instructions.

 

QALO 1 YEAR WARRANTY

 

We have a one-time, 1-year warranty on all of our QALO silicone rings! This covers any breakage or tear to your purchase. Should your silicone ring have torn or broken, go ahead and contact us for a one-time replacement. We’ll replace your ring with the same size and color you originally ordered and get it out to you as soon as possible. And if there’s a great story that goes with the break, please share that with us too!

 

QALO CUSTOMER SERVICE

 

We are available to answer your calls, emails & chats Monday through Friday, 7:00 am - 5:00 pm PST.

 

For all customer service needs, please contact us here or call us at (714) 464-3252

 

If you send a request outside of our normal business hours, we will respond as quickly as possible. We will not be available for support on standard U.S. Holidays.