RETURNS AND EXCHANGES
If you are unsatisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction within 14 days of receiving the product, you may return it to us for replacement or refund. Please also see our General Terms & Conditions.
If you are not satisfied with the product, we urge you to contact us as soon as the product has been received to ensure refund/return can be fulfilled.
Please contact us to arrange a refund/exchange. We will require your order number or the name that the order was placed under.
When returning a parcel, please leave us a print-out of the original invoice together with a note in the shipment/letter, describing if you want to return or exchange your rings. If you're exchanging your rings for another size, please inform us of the size you wish on the new ones. Please send us your rings to the address below for returns and exchanges:
Qalo Europe GmbH
83707 Bad Wiessee
Once your return is received we will inspect the goods to decide if we approve or reject a refund. Please understand we cannot provide the status of your return by email or phone. In case of approval, your refund will be processed and a credit will automatically be applied to your original method of payment. Payment processing varies depending upon your banks processing times.
Rejected refunds may be due (but not limited) to any of the following reasons.
- Returns exceeding our 30-day policy,
- If the product has been tampered with,
- Loss of original packaging,
- Loss of original invoice
- Hygiene purposes
Late or missing refunds (if applicable)
If your refund has not processed within a reasonable amount of time, please contact your bank. There is an allotted processing time that varies from bank to bank before refunds are posted.
If you’ve done this and you still have not received your refund, please contact us.
* This return/refund policy is only valid on orders purchased on QALO Europe online store.
CONSUMERS PLEASE NOTE: Your rights under our return policy are in addition to and do not detract from any rights that you may have under the German Consumer Law.